Privacy Policy

This privacy policy (the “Privacy Policy”) defines the manner in which Béton Provincial Ltd. and its affiliates (“Béton Provincial” or “we”) can collect, use, store and disclose the personal data you provide or that is collected through Béton Provincial’s websites (collectively, the “Site”) or that we possess about you. The Privacy Policy applies to personal data collected as part of all of our operations, with the exception of personal data that we collect about our employees, ex-employees and candidates for employment with us.

This Policy has been drawn up in compliance with the applicable laws regarding privacy protection, including the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5), the Act Respecting the Protection of Personal Information in the Private Sector, CQLR, c. P-39.1, and other similar provincial laws.

Respecting your privacy is important to us. With this Privacy Policy, our hope is to provide concision, clarity and transparency, obtain your consent when necessary, allow you to exercise your rights concerning your personal data, and ensure that your personal data is kept confidential. Please read the Privacy Policy carefully before sharing any personal data with us.

Keep in mind that you remain responsible for the protection of your personal data when you consult content on other third-party websites. Our Privacy Policy does not apply to the collection, use, sharing or storage of your personal data by other websites, even if some of the links on our Site may allow you to access content on third-party websites. We encourage you to read the personal data protection notices or policies governing these third parties.

The Privacy Policy may be updated from time to time. By visiting the Site, you accept the most recent version published on the Site.

The data that we collect

Personal data is any information concerning a natural person that allows them to be identified directly or indirectly, whether taken separately or combined with other data.

Please note that we collect only the personal data required to provide you with our products and services. Most of the time, we collect your personal data directly from you. However, in certain situations we may collect your personal data from other sources after obtaining your consent, or to the extent permitted by law.

We may collect the following types of data concerning you, among others, when you visit our Site or contact us by any other method:

  • Your name, mailing address, phone number, email address, or any other information that you provide to us.
  • Data on your communications with us, such as a record of your conversations with us, email exchanges and customer service phone recordings.
  • Billing and financial information such as your billing contact email and mailing addresses, the amounts billed and outstanding, or your credit and debit card numbers.
  • The username and password you use to access the Site.
  • Data concerning your visit to the Site, the pages you click, the length of your visit, and your general Internet use (including cookies).

If we do collect sensitive personal data concerning you, rest assured that we will first obtain your explicit consent.

Purposes of collection, use and disclosure

Please note that we collect only the personal data required to provide you with our products and services.

We collect your personal data to the extent permitted by law in order to:

  • Identify you.
  • Provide you with our products and services.
  • Communicate with you.
  • Manage our risk.
  • Fulfill our statutory and regulatory obligations.
  • Contact you electronically, by email, by post or by phone with promotional materials, special offers or other information. Please note that you may withdraw your consent to receiving these notifications at any time.

In addition to the personal data mentioned above, we also collect non-identifying data in order to improve the Site and analyze online traffic and use statistics.

Limits to collection, use and disclosure

We avoid collecting any personal data that isn’t needed for the purposes stipulated in the paragraph Purposes of collection, use and disclosure. Do not disclose any personal data that is sensitive or not required on the Site, or by any other means of communication, unless absolutely necessary.

The data collected will only be disclosed to or accessed by Béton Provincial employees who have a reasonable need for it in order to achieve the purposes specified in the Privacy Policy. These employees have familiarized themselves with personal data protection, and we have implemented internal policies to ensure the protection of your data.

In order to offer you affordable, high-quality products and services, we have to share certain elements of your personal data outside of our company. Rest assured that we require any third parties that receive your personal data from us to comply with the legal standards and the security measures needed to protect your personal data.  Béton Provincial does not sell or disclose personal data to third parties, except as provided by law or after having obtained your consent. We may share your personal data with third parties that provide services to us such as IT assistance, payment processing, cloud hosting or Site maintenance; with the courts or other law enforcement authorities; or with other third-party entities, for example, as part of a commercial transaction or in case of insolvency or bankruptcy.

In addition, we may disclose non-identifying aggregate data on Site traffic trends to our partners or other parties.

Disclosure and retention of personal data outside of Québec or Canada

It is possible that the subcontractors we work with or other third parties that receive your personal data from us may operate outside of Québec and Canada.

In any case in which we share your personal information outside of Québec or Canada, we ensure that your personal data is processed in a secure manner, in compliance with this Privacy Policy, and that a written agreement exists with the third party concerning the processing of your personal data. In addition, before sharing your personal data outside of Québec, we always carry out a privacy impact assessment, primarily to evaluate the inherent risks involved in sharing the data and the applicable legal regime in the country to which your personal data will be sent.

Security measures and Privacy Incident management

We take protecting the personal data in our possession seriously, in accordance with our industry’s standards. Our security measures are specifically adapted to the quantity of personal data in question and its sensitivity.





Technical measures
  • The use of robust internal passwords
  • Two-factor authentication
  • Data encryption
  • Access logging
  • Antivirus software
  • 24/7 infrastructure supervision
  • Encrypted communication channels
Administrative measures
  • Access managed on a “need to know” basis
  • Internal policies and trainings on personal data protection
  • Employees are bound by confidentiality agreements that remain in force after employment termination.
Physical measures
  • Locked filing cabinets
  • Access card required to enter offices
  • Security cameras

Béton Provincial takes all reasonable measures to prevent any unauthorized access to and/or unauthorized use or sharing of personal data, any personal data loss, or any other breach of the protection of such information (a “Privacy Incident”).

All Privacy Incidents, whether potential or real, are taken seriously and will be reported to the supervisory authorities and the data subjects in accordance with the applicable laws concerning privacy protection.

If you believe that your personal data has been compromised, or if you have any other concerns on the subject, please contact the person in charge of the protection of personal information (“Person in Charge”) using the contact information provided at the end of this Privacy Policy.


When you visit the Site, data may be stored on your computer, or on any other device you use to access the Site, in the form of “cookies” or files of the same type. This data allows us to personalize the Site by adapting it to your interests and preferences.

If you do not wish to receive cookies, or would like to be informed when cookies are placed on your device, many Internet browsers allow you to erase any existing cookies, block them, or to be informed when a cookie is stored on your device. See the instructions for your specific browser to learn more about these features.


We only retain users’ personal data for the length of time necessary to achieve the purposes stated in this Privacy Policy, or to comply with our statutory and regulatory obligations.

We have implemented internal procedures to ensure that your personal data is subject to a specific retention schedule, and is destroyed in a secure manner as soon as the retention period ends. If you have any questions concerning the storage of your personal data, please contact our Person in Charge using the contact information provided in this Privacy Policy.

Your rights concerning your personal data

You have the right to access all the personal data concerning you that we retain. Among other rights, you are entitled to update or correct the personal data we have collected concerning you. To this end, we undertake to reply to your request within the time period and in accordance with all other conditions specified under applicable law.

You may choose to withdraw or modify your consent to the processing of your personal data at any time, as long as it is legally acceptable to do so and you have informed us within a reasonable amount of time. However, if you refuse to provide us with the personal data required to provide you with our products and services, or that is required by law, it is possible that we may no longer be able to provide some of our services to you. In such cases, we may be forced to cancel our agreement with you. However, you will be informed should such a situation occur.

You have the right to obtain additional information about the processing of your personal data. If you aren’t able to find the answers to your questions in this Privacy Policy, please contact our Person in Charge using the contact information provided at the end of this Privacy Policy.

Contact us

If you have any questions about how your personal data is processed, or if you wish to submit a complaint or exercise your rights, please contact our Person in Charge using the following information:

Person in Charge of the protection of personal information
Vice President of Legal Affairs and Communications
8090, rue Boyer
Québec City, Québec
G2K 1S9